Help › Frequently Asked Questions

General

• Where do I get the app?

  Nach is a web-app, meaning you can access it from the web browser on any computer, phone or tablet. Simply visit https://nachapp.com/, and once you're logged in, you'll be taken straight to the app.

  You can also add a Nach shortcut to your phone or tablet's home screen by following our guide.

  Custom-built iPhone and Android apps will be coming in the near future, but while the platform's in beta stages and undergoing heavy changes, it would be a lot more overhead to maintain 3 separate versions of the app.

• What browsers are supported?

  The website is regularly tested on the latest versions of:

  • Chrome (recommmend)
  • Firefox
  • Internet Explorer 10
  • Android Browser

  As the website is still in beta and we're making frequent changes, some features may temporarily break on certain browsers - if you notice this happening, please let us know!

  If you are using another modern browser not listed, and find that something isn't working, let us know, and we'll see if there's anything we can do.

• What countries can I use the app in?

  The app itself works from anywhere in the world with a reasonable Internet connection.

  Payment for subscriptions should work in any country and currency, as long as you are using a major credit/debit card provider. Let us know if you'd like confirmation on whether your card provider is supported.

  SMS reminders are currently supported for mobile numbers in the following countries:

  • Australia (+61)
  • Austria (+43)
  • Belgium (+32)
  • Canada (+1)
  • Chile (+56)
  • Denmark (+45)
  • France (+33)
  • Germany (+49)
  • Greece (+30)
  • India (+91)
  • Ireland (+353)
  • Mexico (+52)

  • Netherlands (+31)
  • New Zealand (+64)
  • Norway (+47)
  • Poland (+48)
  • Saudi Arabia (+966)
  • Singapore (+65)
  • Spain (+34)
  • South Korea (+82)
  • Sweden (+46)
  • Switzerland (+41)
  • United Kingdom (+44)
  • United States (+1)

  If you'd like us to add support for your country, please get in touch.

• What does "Nach" mean and how is it pronounced?

  Nach is an abbreviation of "Need for Achievement", so we pronounce it in the same way (rhymes with catch).

• What does "BETA" in the logo mean?

  It means we're still very much in the stage of adding new features and improvements to the product. This does unfortunately mean that things may occasionally change around as we think of better ways of doing things, or even temporarily break if something slips by us.

  However, on the bright side, this means that the product you're using will be constantly improving (at a very fast rate!). And your feedback is currently more important than ever, as it may well end up shaping the future of the app.

• Can I export/backup my data?

  Yes. You can create a backup of your data (currently JSON only) using this tool.

Pricing

• Why isn't Nach free?

  Adding new features, developing apps for new platforms, running servers, generating reports, providing customer service, and so on, all cost us money. To continue to improve and support the product, we need a source of income.

• Why don't you sell advertising?

  While other apps in the self-improvement space may be offered for free, these are often monetised through, what are in our opinion, more disingenuous means, such as the gradual introduction of advertisements, selling users' data, corporate partnerships, or raising external funding with the end goal of selling the service and userbase.

  We prefer to take a more straightforward approach, by asking that if you find value in the service, you pay a small monthly subscription fee. This way we can maintain an extremely high quality of service, without ever having to dilute the purpose and vision of the app with things like advertisements - an industry which makes its income through manipulating people to want things they don't need, the farming of users' personal data, taking advantage of those in financially vulnerable situations, and many other ethically questionable acts, all in the name of profit.

  Fortunately, choosing to go with subscription fees means that instead of spending our time trying to figure out new ways to make money, we can use the subscription fees to fund the ongoing development of new features, improvements, and expanding the app to new platforms.

• What about a free tier with limited features?

  Rather than putting effort into cutting features out of the platform, and providing a sub-standard service, we prefer to bring everyone the product exactly as we envisioned it, giving the highest quality experience we can.

  There's also no subset of features that would cost us nothing to offer - everything you see takes time to build, effort to maintain, and costs us money to run. So we've chosen a price we believe is extremely fair, and in-line with the offering.

  A fully-featured 30-day free trial period is available for you to evaluate the service before you commit to paying anything.

• What payment methods are supported?

  We support payments from all major card providers (via Stripe UK). Your card will be billed automatically at the beginning of every monthly billing cycle.

  If you are unable to pay by card, and want to inquire about a different payment method, please get in contact.

• Can I pause billing?

  Yes - there is no long-term commitment, and you can pause the automatic billing at any time. This will place your account in "read-only" mode, where you'll still have access to all of your goals, notes, attachments, history etc., but won't be able to add anything new or make any changes. You can unlock your account again by resuming the billing.

  To pause billing, visit the Billing section of the site, and click the "Unsubscribe" link beside the name of your plan.

Trackers & Targets

• What's the difference between a tracker and a target?

  A tracker is simply something which measures any quantifiable value. A target lets Nach know what you're aiming towards - either a value you're trying to reach, or a value you're trying to sustain.

  You are free to set up a tracker without adding any targets - that can simply be a way to log values for something over a long period of time, and make use of the graphs. There's no requirement to add a target.

• What's the difference between a reach and sustain target?

  A reach target is one where you're aiming to reach a certain value, either higher than lower than what you're currently on, and the target will be marked as achieved once you register a single matching reading.

  Examples of reach targets would be: reaching a certain bodyweight, reaching a score in a game, reaching personal best time for a 1km run, reaching 10 total hours of revision by the end of the week.

  A sustain target is where you want to maintain a value above or below a certain threshold for the duration of the target. The target will be completed if, by the end of the period, you have stayed within the threshold. A single reading outside the threshold, and the target will be failed.

  Examples of sustian targets: smoking less than 3 cigarettes per day, reading for more than 2 hours per day, maintaining a bodyweight below a certain value.

• What do the colours on the target circle mean?

  For reach targets:

  • Grey - no readings yet
  • Light green - on track (within the yellow indicator on the graph)
  • Orange - falling off track (outside the yellow indicator on the graph)
  • Red - failed
  • Dark green - completed

  For sustain targets:

  • Grey - no readings yet
  • Light green - on track (haven't exceeded limit)
  • Red - failed (exceeded limit)
  • Dark green - completed
• What's an "active" target?

  An active target is one which is currently running - i.e. the start date is in the past, and the end date is in the future (or it's on-going with no end date specified). You can always change the start and end dates by clicking the edit () icon beside a target.

• How long do I have to complete a target?

  Targets end at midnight on the day of the end date, i.e. you can submit a reading at any point during the end day and it will still be counted towards the target.

• What's a cumulative tracker?

  On a cumulative tracker, every reading that's submitted is added on to a running total. A preview of the new value, and the change from the current value, is always shown when adding a reading, so this shouldn't cause confusion.

  Cumulative trackers are useful when you want to measures totals over a long period of time, e.g. total number of books read, customers called, etc.

• Why would I want to limit a tracker to 1 reading per day?

  Unless you have a reason to want multiple readings per day, it's recommended to keep this option enabled. By knowing you'll only have one reading per day, we can make some extra assumptions about your data when showing it in graphs and other areas.

• I'm done with a tracker, how can I hide it?

  When you complete (or delete) a goal, the trackers linked with it will disappear from the Trackers tab.

  If you want to archive a tracker linked with a still-active goal, click on the tracker's name to open up it's detailed page, and then click the Edit () button beside its name to start editing. Tick the "Archive this tracker" option at the bottom, and press Save. This will take it off the Trackers tab, and make it take up much less space on the page of the goal.